Last time I was in Berlin, the concierge at my hotel pulled off what seemed like a minor miracle. He was able to book me on a flight that was already fully booked. Today I overheard this same man, Torsten, effortlessly save the day for someone else. His phone conversation went something like this:
"Hello, sir, your tickets to the Ballet are here. I'm sure you will have a wonderful time ... It's the best ballet company in Europe." Pause. "What's that? I'm sorry, didn't you request tickets to the ballet this morning?" Pause. "I see. No, not at all, it can be arranged. I will call you right back." Pause, as Torsten dials another call, shouts in rapid German, hangs up, takes a deep breath and dials again. "Hello sir, so sorry for the misunderstanding, I've fixed everything. No more Ballet Dancing. You have reservations at 8:30 to see some Belly Dancing ...Yes, I assure you, it's all quite authentic ...!"